Shipping policy

SOS Charm — Shipping Policy

1. Free Shipping
Shipping is free on all SOS Charm orders.

2. Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

3. Delivery Time
After processing, delivery takes 4–8 business days. As soon as your order ships, you'll receive a confirmation email with your tracking number. Tracking can take a little time to show the first updates.

4. Delays
Delivery times are estimates. In rare cases, carriers, weather or holidays can cause delays. If your order is taking longer than expected, write to us and we'll check it for you.

5. Shipping Address
Please make sure your address is complete and correct before placing your order. If you notice a mistake, email us right away. We can update it only before the order ships.

6. Lost or Damaged Packages
If your package hasn't arrived or arrives damaged, contact us at soscharm@outlook.com with your order number (and photos if it's damaged), and we'll help you right away.

7. Contact
soscharm@outlook.com