Refund policy

SOS Charm — Return & Refund Policy

1. 30-Day Guarantee
If your SOS Charm arrives damaged, defective, incorrect or doesn't work as described, contact us within 30 days of delivery at soscharm@outlook.com. Please include your order number and a photo or video showing the issue. We'll send you a replacement or a full refund.

2. Change of Mind
We do not offer refunds or returns for change of mind once the product has been delivered and works correctly, except where the law of your country gives you a right to cancel or return your purchase. In that case, that right applies, and return shipping is paid by the customer.

3. How to Request a Return or Refund
Contact us first at soscharm@outlook.com with your order number. Returns sent without contacting us first may not be accepted. We'll reply with the steps to follow.

4. Refunds
Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may take extra time to show the funds in your account.

5. Cancellations
If you'd like to cancel an order, email us as soon as possible. We can cancel orders that have not shipped yet. Once shipped, the order can no longer be cancelled.

6. Your Rights
Nothing in this policy limits any consumer rights that cannot be excluded under the law that applies to your purchase.

7. Contact
soscharm@outlook.com